Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery Policy

We make every possible effort to personally deliver your purchase to the requested recipient but sometimes this is not possible. Our delivery drivers will attempt delivery between 9AM and 5PM. We do not guarantee deliveries at any particular time of the day with the exception of funeral services without speaking to our shop in advance. Same day deliveries, we require the order to be placed before 2:00. We may leave deliveries on a porch (weather permitting), or with a neighbor and will tag the recipients' door. Deliveries will be left at the drivers' discretion. For a delivery to a business, hospital or school, it is customary to leave it at a reception desk for actual delivery later. We deliver flowers locally using many different methods. We have hourly employees. While we recognize that most deliveries are meant to be a surprise, it is our belief that it is more important for the delivery to be successfully completed. We will not be responsible for any order where the recipient refuses to accept the item. We will not issue refunds in this case. We will also not issue refunds where delivery was accepted at the delivery location, but the recipient for some reason did not get the flowers. An example of this would be a delivery to the recipient's job while they are out of town for the week.

We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.